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Privacy Policy for Your Account

When you open an account with us, your personal information and payment details are protected under clear, straightforward policies.

Account & identity verificationPayment & withdrawal securityData retention & your rights
login momoslot Privacy Policy for Your Account
CONTACT & REQUESTS

Reach Our Privacy Team

Questions about your data or how we use it? Our support team handles privacy requests Monday to Sunday, 09:00–23:00 Jakarta time.

Live Chat Open the chat widget in the bottom-right corner of any page.
Email Support Send privacy requests to [email protected].
In-Account Privacy Centre Log in to your account, go to Settings > Privacy & Security, and submit…
SECURITY & TRANSPARENCY

How We Protect and Respect Your Data

Your trust is built on how we handle information behind the scenes. We encrypt all deposits and withdrawals, use multi-factor authentication to lock down account access, and separate…

Encryption & Transfer Security

Every deposit and withdrawal is encrypted end-to-end. DANA, OVO, GoPay and QRIS transactions are routed through secure gateways that verify…

Multi-Factor Authentication

Enable two-factor authentication in Settings to add a second verification step via SMS or email when you log in from…

Payment Data Isolation

Your banking details and transaction history are stored in a separate, firewalled database from your username and game activity, limiting…

Withdrawal Identity Verification

Before we send funds to your bank account, we cross-check your registered name, account number and phone number.

Cookies & Device Recognition

We use session cookies to log you in and persistent cookies to detect unusual access patterns.

Data Deletion & Account Closure

Request permanent deletion via live chat or email. We remove your profile, game history and personal details within 30 days…

Your Data Privacy Questions Answered

Real questions from players in Jakarta and across Indonesia about what happens to their information.

We collect your full name, date of birth, email, phone number and residential address for identity verification. We also record your banking details when you add a payment method — DANA, OVO, GoPay, QRIS account or bank account number — to process deposits and withdrawals. Device information and IP address are logged for security and fraud prevention.

We delete your profile and game history within 30 days of account closure. Payment records and withdrawal documentation are retained for seven years to meet financial regulations and handle potential disputes. Personal identifiers like name and email are removed from active systems after 30 days but may remain in archived backups for legal compliance where local law permits.

We do not sell your data. We share information only with licensed payment processors to clear your DANA, OVO, GoPay and QRIS deposits, with our support and compliance teams, and with government or law enforcement where legally required. Your game activity remains private and is not shared for marketing or analytics outside our platform.

All payment data is encrypted using industry-standard TLS protocols and stored in firewalled databases separate from your account profile. When you deposit via DANA, OVO, GoPay or QRIS, your credentials never touch our servers — transactions are routed through secure payment gateways operated by the platforms themselves.

Yes. Log in, go to Settings > Privacy & Security, and select 'Download My Data.' You'll receive a complete file within 48 hours containing your profile information, account history, deposits, withdrawals and support tickets. Alternatively, email [email protected] with your account username and request details.

Contact our support team immediately through live chat or email. We'll freeze your account, review login and transaction history, and reverse any unauthorized withdrawals within 24 hours if confirmed. Enable multi-factor authentication in Settings to prevent future unauthorized access from new devices.

We use session and persistent cookies to recognize you across visits and detect suspicious login patterns. You can disable or delete cookies in your browser settings anytime, though you may need to re-enter your username and password on your next visit. Deleting cookies does not affect your account balance or stored data.